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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. サービスデスクに関連する最も一般的なプロセスは何ですか?

A) 変更管理
B) サービスレベル管理
C) インシデント管理
D) 構成管理

2. 構成ベースラインとは何ですか?

A) リリースに割り当てられた変更リクエスト
B) ある時点での IT サービスまたは個々の構成アイテム (CI) の状態のスナップショット
C) 構成監査レポート
D) サービスプロバイダーの能力のベンチマーク

3. 情報セキュリティ管理に関して正しいのはどれですか?

A) 情報セキュリティ管理。すべての情報システム内で効果的な情報セキュリティの管理に特に焦点を当てます。
B) セキュリティ インシデントは、問題管理手順に従って直ちに報告および記録する必要があります。
C) セキュリティ インシデントは、複数のユーザーに影響を与える場合にのみ報告および記録されます。
D) 適切な権限を持つ経営者が情報セキュリティポリシーを承認するものとします。

4. IT サービス管理システムの主要な内容は何ですか?

A) チケット用のソフトウェア システム
B) チケットの記録とフォローアップのみのための体系的なプロセス
C) 主要業績評価指標 (KPI) を監視するソフトウェア システム
D) 文書化された組織および運営構造

5. セキュリティ管理プロセスの目的は何ですか?

A) あらゆるサービス活動において情報セキュリティを効果的に管理すること
B) サービス活動の財務管理に関連する情報セキュリティを効果的に管理するため
C) 重要なサービスのみの情報セキュリティを効果的に管理するため
D) IT スタッフの情報セキュリティを効果的に管理するため

Solutions: