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Nokia SDM Certification - CARE Sample Questions:

1. Name the essential (bare MINIMUM) after-sales services provided by Care?

A) Emergency Support, Help Desk, SW Rollout (SW Upgrade/Update) mass installation/deployment.
B) Emergency Support, Help Desk, Spare Part Management.
C) HWS and Software Maintenance.
D) SW Installation, SW Rollout, Emergency Support.

2. In which document are the methods of working between PS and Care defined?

A) Care Plan.
B) CaPM Handbook.
C) Care Internal Monthly Report.
D) Care Services - Professional Services Technical Support Co-operation Model.

3. When does the Care phase start?

A) When the Care Plan has been accepted by the Customer.
B) When the network, sub-network or deliverables get Customer final acceptance.
C) When the Account Manager receives the final payment from the Customer.
D) When the project phase is completed.

4. Which of the Care Service Cancellation process tasks is NOT under Care Program Manager responsibility?

A) Ensuring with local CLicS Key User that the Customer's users are removed from CLicS role management.
B) Communication of changes related to customer's HWS services through the HWS organization and collaborators.
C) Care contract closing in Contract Database.
D) Identifying related 3rd party vendor support agreements.

5. A customer is planning a change to new NSN solutions/technologies. The customer wants to maximise the return on their existing investment in their mature network. What Care services are appropriate in this case?

A) Spare Part Management (SPM).
B) Active Software Support (ASWS).
C) Expert Support services.
D) HWS and/or SWS Life Extender.

Solutions: