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IBM Assessment: IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A process owner needs to monitor the performance of multiple processes in the aggregate. What should the program manager plan on developing first to satisfy this requirement?

A) Key Performance Indicators (KPIs)
B) Service Level Agreements (SLAs)
C) Scoreboards
D) A report

2. The business requirements for the BPM platform dictate that the runtime environment supports up to 10,000 unique users with up to 2,000 concurrent users during an 18 hour daily usage window with response times for user actions of less than 6 seconds in 95% of cases and no more than 10 seconds in any case. Who is responsible for ensuring that this expectation is met?

A) BPM Program Manager
B) BPM Analyst
C) BPM Developer
D) BPM Administrator

3. In the Playback 0 review session, the executive sponsor for BPM suggested adding a requirement to the business process not previously articulated. The executive sponsor would like to see the business requirement implemented by the next playback validation session. How should the program manager handle the previously unknown business requirement?

A) Proceed with Playback 1 and include the new requirement in the set of requirements for the development phase.
B) Find the best time in the development effort when resources are available to insert the business requirement implementation.
C) Validate user story with process owner and schedule for a later iteration.
D) Explain to the executive sponsor that the requirement will be implemented in the next iteration.

4. The BPM program manager and process owner for a new hire onboarding process project need to ensure that the solution developed by the team will be accepted and adopted by the target users. To facilitate this, they decide to:

A) involve champion SMEs in the discovery and implementation including playbacks.
B) insist on documentation of all user requirements before having the development team begin work.
C) agree with users to postpone the release until every feature is correct.
D) plan additional playbacks for user screens.

Solutions: