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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Identify the sequence of steps you must follow to disable the Service Communication channels.

A) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
B) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
C) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
D) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
E) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

2. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A) You can define the workflow to run when certain fields of the SR object are changed.
B) You can generate tasks for the SR object from the workflow.
C) You will be required to code any new workflow actions in Groovy.
D) You can send an e-mail notification to specified recipients.
E) You must make the changes using the Page Composer tool.
F) You can modify the workflow to update field values within the SR object.

3. Select three correct limits and restrictions when importing data from a file.

A) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
B) If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
C) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
D) Both create and update operations are available for imported records.
E) By default, the import starts immediately after it is activated.

4. Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A) Categories facilitate the assignment of an agent to the service request.
B) The hierarchical structure of the categories helps to improve the service request classification.
C) Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
D) Filter the selection of the product related to the service request, when filtering by a particular category.
E) Categories determine the steps an agent must follow to close the service request.

5. Which four statements are correct about hotkeys for Action Commands?

A) They allow a user to escalate a service request.
B) They allow a user to copy a service request.
C) They have default values.
D) They can all be modified.
E) They can be assigned to a custom action script.
F) They allow a user to forward a service request.

Solutions: