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SAP Certified Application Associate - SAP Service Cloud 1811 : C-C4C14-1811 test torrent
- Exam Code: C-C4C14-1811
- Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
- Updated: Jul 23, 2026
- Q & A: 155 Questions and Answers
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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installed Base | <8% | - Use in service tickets |
| Topic 2: Organizational Management | 8%-12% | - Organizational structure setup - Work distribution rules |
| Topic 3: Reporting and Analytics | 8%-12% | - Standard reports and dashboards - Basic custom reporting |
| Topic 4: Administrative Configuration | 8%-12% | - Business configuration activities - Approval processes |
| Topic 5: Service Contracts | 8%-12% | - Entitlement determination - Contract creation and assignment |
| Topic 6: User Management | 8%-12% | - Set up data access restrictions - Maintain employees, business roles and users |
| Topic 7: Service Request Management | 12%-16% | - Create and process service tickets - Escalation and routing rules - Service level agreements (SLA) |
| Topic 8: Integration | 8%-12% | - System integration best practices - Pre-packaged integration scenarios |
| Topic 9: Registered Products | <8% | - Use in service tickets |
| Topic 10: Implementation Basics | 8%-12% | - Solution configuration and fine-tuning - SAP implementation methodologies |
| Topic 11: Warranty Management | <8% | - Warranty determination and processing |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. Which of the following functions are provided by the SAP add-in for Microsoft Excel? Note: There are 2 correct answers to this question.
A) Upload to Microsoft Outlook add-in from Microsoft Excel add-in
B) Upload Microsoft Excel workbooks to SAP Cloud for Customer
C) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
D) Publish microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
2. Which information is updated after the SAP Cloud for Customer contract has been successfully replicated to SAP ERP?
Note: There are 3 correct answers to this question.
A) Total price
B) Invoicing status
C) External ID
D) Transfer status
E) Pricing status
3. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.
A) Set up scoping
B) Define business roles
C) Execute data migration
D) Define the organizational structure
4. Which of the following functions can you perform using the language adaptation tool?
A) translate action buttons
B) Translate work center and view labels
C) Translate notes entered by a user
D) Translate extension field labels
5. From which of the following lists do you add products to the maintenance items?
A) Product categories
B) Registered products
C) Product list
D) Products from related tickets
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: B,D,E | Question # 3 Answer: A,B | Question # 4 Answer: A | Question # 5 Answer: C |
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