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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. You need to implement the new tourist information center (TIC) in Milan. The requirement is to have an Auto Attendant that can supply up to three levels (caller can choose option 1, then 2, and finally option 3) for 10 different information groups such as City Guides, "points of view", Hotels with available room, etc. An additional requirement is to have the voicemail-to-email option for all people working at the TIC of Milan. Which IP Office version will meet these requirements for the least cost?

A) IP Office Preferred Edition
B) IP Office Advanced Edition
C) IP Office Essential Edition
D) IP Office Basic Edition
E) IP Office Preferred Edition and IP Office Advanced Edition

2. A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote workers and would like to provide hard phones for their remote workers to login at home. Which two are needed to accomplish this? (Choose two.)

A) 4620 IP Phone with VPN software
B) 1616 IP Phone with VPN software
C) VPN gateway for each remote worker
D) Modified 46vpnsettings.txt file
E) VPN Phone license for each remote worker

3. The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI located at the main office which will be used by the remote office for inbound and outbound calls. The main site has forty users and one fax machine; the remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the remote site where all phones are digital?

A) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
B) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card
C) IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
D) IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module

4. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?

A) The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.
B) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.
C) The phone display message cannot be changed. The prompt is not recordable by user.
D) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.
E) The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.

5. What is used within CCR for sending wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset?

A) The Supervisor Scheduler is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
B) The SQL manager is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset using database information.
C) Delta Server is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
D) The CCR wallboard client is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.

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