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Avaya 3305 Exam Syllabus Topics:

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?

A) Call Center
B) ICR Monitor
C) ICR Manager
D) Standard Report

2. The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?

A) Avaya Aura Session Manager
B) Avaya Aura Communication Manager
C) Intelligent Customer Routing
D) Avaya Aura Experience Portal

3. In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.
What needs to be done while configuring Skill and Vector Directory Number (VDN)?

A) On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.
B) On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.
C) On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
D) On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

4. A technician determines that even though the Intelligent Customer Routing (IC-R) Core is function correctly, ICR Core logs are not displayed under Log Viewer of experience Portal Manager.
Which two properties in the icrcore.properties file need to be corrected? (Choose two)

A) VPProductID
B) VPRemoteLogWebService
C) ICRSipTCPPort
D) ICRAdminUKI
E) ICRSipUserName

5. Which statement about user permissions is true?

A) When logged in as admin user, only global information can be seen and edited.
B) When logged in as org user, all global and organization based information can be seen, but only organization specific data can be edited.
C) When logged in as org user, only the information for the organization to which we belong can be seen and edited.
D) When logged in as admin user, all global and organization based information can be seen, but only non organization specific data can be edited.

Solutions: